Privacy Policy

Big Leaf Boutique Privacy Policy
Effective Date: [6 May 2026]

Big Leaf Boutique (“we”, “us”, “our”) operates the online store at www.bigleafboutique.com.au and sells plants with delivery or farm pickup options. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information

We CollectWe collect personal information necessary to provide our products and services, including:

• Contact details (name, email address, postal address, phone number).
• Payment and order information.
• Delivery or pickup preferences and instructions.
• Any other information you provide when contacting us, subscribing to updates, or interacting with our site.

We may also collect technical data such as IP address, browser type, and cookies for website functionality and analytics.

2. How We Collect Personal Information

We collect information directly from you when you:

• Place an order online or request a quote.
• Contact us by email, phone, or in person at the farm.
• Sign up for newsletters or promotions.
• Visit our website (via cookies or similar technologies).

We may also collect information from third parties where permitted by law.

3. Purposes for Collecting, Using, and Disclosing Personal Information

We use and disclose your personal information to:

• Process and fulfil your orders, including delivery or arranging pickup.
• Communicate with you about orders, updates, and customer service.
• Send marketing communications (e.g., newsletters) where you have consented or where permitted.
• Improve our website, products, and services.
• Comply with legal obligations, prevent fraud, or enforce our terms.
• Respond to inquiries or complaints.

We do not sell your personal information.

4. Disclosure to Third Parties

We may disclose personal information to:

• Delivery and courier partners for order fulfilment.
• Payment processors and IT/service providers.
• Professional advisers or as required by law.

If we disclose overseas (e.g., to cloud service providers), we take reasonable steps to ensure the recipient complies with APP standards or obtain your consent where required.

5. Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information only as long as necessary for the purposes above or as required by law. When no longer needed, we securely destroy or de-identify it.

6. Access, Correction, and Complaints

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time. If you have a complaint about our handling of your personal information: Contact us using the details below. We will investigate and respond promptly. If unresolved, you may complain to the Office of the Australian Information Commissioner

7. Changes to This Policy

We may update this policy from time to time. The current version will be posted on our website.

Contact Us

Email: jony@bigleafboutique.com.au
Mobile: 0425 214 307
Address: 108 Geles Rd, Upper Burringbar NSW 2483